General FAQ Answers

1. What is your return policy?
A: If you purchased products from ClearPoreformance.com directly, we offer a 45-day money back guarantee (from ship date) on all products (except discontinued items), no questions asked. Please click here for more information.

2. Does clearporeformance.com have a minimum order amount?
A:No. Clear Poreformance does not have a minimum order amount. Please feel free to order as few or as many products as you would like.

3. How will the product(s) be shipped?
A: Clear Poreformance ships all standard ground packages USPS Priority Mail. Shipments sent 2nd Day Air will ship via UPS.

4. What are your shipping and handling fees?
A: Clear Poreformance offers free ground shipping on orders of three or more items. For orders of less than three items, or for 2nd Day Air delivery, please click here for rates.

5. How do you calculate shipping?
A: Clear Poreformance calculates shipping rates based on the specifications of our carriers USPS and UPS - weight and size of order to be shipped.

6. Will all my products arrive together in one package?
A: Yes, Clear Poreformance makes every effort to ship all items in an order together. However, under special circumstances, it may be necessary to ship items separately. If this becomes necessary, no additional shipping fees will be charged.

7. Do you offer rush delivery?
A: Yes, Clear Poreformance offers 2nd Day delivery service as a shipping option. Please click here for more information.

8. Do you ship internationally?
A: Currently, Clear Poreformance ships to the contiguous 48 U.S. states and Alaska and Hawaii. Shipping to international destinations and U.S. territories (such as Puerto Rico and Guam) is unavailable at this time.

9. What payment methods do you accept?
A: Clear Poreformance accepts PayPal and Credit cards through PayPal for payment.

10. Is my credit card information secure when ordering?
A: Your credit card information is 100% secure with our SSL protected servers. Order with confidence with PayPal or your credit card. You may view our security certificate by clicking the Godaddy SSL padlock icon on the top right of our site.

11. I don't want to use my credit card - how else can I place an order?
A: Please call our Customer Service number, 1 877 399 3910 to place your order with one of our representatives.

12. How long will it take to receive my shipment?
A: Currently, Clear Poreformance offers Standard Ground and 2nd Day delivery shipping options. Ground shipping will take 4-6 business days.

13. Do I pay sales tax on my purchase?
A: Residents of CA pay 9.75% sales tax. Orders placed from any other state will not be charged sales tax.

14. What is your privacy policy?
A: Clear Poreformance respects your privacy. We will never give or sell your user information or email address to anyone without your consent. For further information, please click here.

15. How can I contact customer service?
A: Please click here to go directly to our Contact Us page.

16. Do you sell wholesale, or offer discounts for large orders?
A: Currently, Clear Poreformance offers wholesale to MD offices only. For information on large orders (over 20 units), please call our Customer Service number - 1 877 399 3910

17. How do I order a catalog?
A: Clear Poreformance does not offer a catalog at this time. Please review our products on our secure website www.clearporeformance.com

18. Where can I buy the CP products at retail?
A: Clear Poreformance is available online through our secure online store only!